SHIPPING
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trendal market (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendalmarket.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
good quality 👍 thanks
All right. Just an observation: the Sony TV does not power the stick through the USB inputs, it has to go directly to the outlet to work normally.
Works super well fast and comfortable 4gb of ram is more than enough for the team I fully recommend
Everything came right, it works well, it takes a while to transfer files, but it runs movies, it mirrors the phone very fast, I did not notice delay executing Video by mirroring, it has 2.4 Wi-Fi and 5GHz, it looks very good, I hope it lasts long enough.
Excellent product!! I recommend to everyone Arrived on time and time
Arrived before the deadline and the product is excellent, recommend
Perfect to make a completely autonomous tv with a hdmi screen and a external battery. Fully compatible with the Free OQEE application
Good all working good very fast nice replacement from Amazon fire stick more quality
perfecto 100%recomendable thank you so much.🥰
Random photo, but good product, easy handling, fast, super good
As usual product of good quality. Key android to make your tv smart. Cheaper than in France and plus efficient. I recommend taking the 4g version of ram because the One 2g of ram.
Exelent product. One more I ask for my business. Thank you for the excellent products. It was delayed a bit but for reasons of the country that take time to be delivered. Recommended 100%.🙌💪🏽🤩
Exelent. I arrived very fast. I keep it recommended, with this is the 5th product I order and everything is fine. Recommended 100%.🫱🏽🫲🏻🙌🥳🤩
At the moment it works correctly it is quite fluid received in 7 days
The device meets the required. As shown in the photo. So far everything is fine according to my needs.
I will test and post my opinion. The delivery was not even quick
Everything arrived well packed, and super fast still I have not tested more recommend the seller, super reliable. I thank you all.
Arrived before the deadline, in less than 15 days. Already installed, and apparently it is great, features a with performance and very easy to use. Quality product and met my expectations!
Great device for the reception of entertainment Internet channels. High definition, thanks to the system that supports up to 8K, perfect for carrying with you on trips with a minimum footprint.
The product of excellent quality arrived well before the deadline the delivery was quite fast surprised me and the product is great not excellent catch I bought to gift but the person tested it and said it is excellent I recommend all the product as the seller the store is well efficient delivery on time before time by
The product is good material arrived in the estimated time
Works in an excellent way,👌🏻I have recommended it a lot. It only has in fine moments failure when charging with the internet, it is advisable to have a good one.
It is a pity that you cannot enter the obb folder.
Now to install it to see how it works. I'm impatient❗️😉👍👍😅
Arrived, perfect recommend, I will even buy it for my friends.