SHIPPING
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trendal market (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendalmarket.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent Product, arrived days before your deadline, total confidence, I thank the company, and if I will continue to buy your products. Dare to buy with confidence from this company
It is a mini Stick that needs its current through USB and infrared controller with sensor. The Android system goes well as a Tvbox.
It came fast, everything is complate just for me to test it
Delivery to Colombia was 10 days very fast The regular thing is that it depends a lot on the Internet and it gets slow
It works, but the picture quality is not great it's way too pixelated for my liking. I won't recommend it. Spend a few more bucks and get something better.
About about two weeks delivery. All whole. Entry-level console, bottom firmware. Even the developer mode was cut. And it is unlikely that there is 4/32 from memory, but most likely it is worth 2/16.
Works very well, delay me in the installation of magistv But it's very good
Arrived in the set time, the good quality item works perfectly recommended to💯
The tv stick arrived in perfect condition the box TMB was not very abused, I am already using it for 3 days and it works spectacular, highly recommended.
All good, I install Downloader and then Magis and I have the tv channels all over the world and thousands of free series and movies.
I'm on time Very good product I usually order for my customers
Android Box recommended. Very good quality. Easy to use and configure. Fast Delivery Too small compared to his remote control. I liked it.
The product has been received. check the device with a remote device and cable for connecting the TV device. in the part of the power cord, there is no adapter head. I have to buy it myself, not in the set.
Excellent. Arrived with 10 days, but it took longer due to Post Office delay.
Everything is in order, well protected, and well-packed, I will necessarily buy again.
The product is very good, the picture quality is very clear, I like it very much
It is of very good quality, very fast faster than well-known or famous brands, I arrive in Mexico in about 15 days
Goods match the description. Fast shipping. Well secured for transport.
I already tried it and really very happy it works exelente I love it looks good highly recommended
Product TOP, very fast shipping as it only took 6 days from when I made and paid for the order until it arrived in Malaga (Spain)
Very good product arrived on time works well .. Nothing to say ..... You have everything you need only Netflix q can not update
Very good product, the voice control does not recognize much but the rest is excellent. Easy to install and very clear everything,. Received in the estimated time, very good seller and good shipping, .. Thank you, ..
The box has arrived somewhat damaged, I hope it works, if it will not be necessary to return it
Superb does the job, full gives almost are better potential.
Having crushed the daddies, clawing them, setting up the docks: I recommend it. Pratsyu shvidko. I didn't get it for cars