SHIPPING
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trendal market (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendalmarket.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Completed and I recommend it.
As described works great.
Item arrived just as promised and was very easy to set up. Communication from seller was excellent, I got emails daily on delivery status. I have been very pleased with the performance of this Android 13 tv stick and would buy again from this vendor..
Everything seems correct after having arrived in a very short time well packed. I haven't been able to prove it yet
Very good product, I loved it
it did not work for me and they were prompt to get it back and refund.
Works, just have to watch a tutorial to do it, the manual wasn't really that helpful. It's a good stick for the price.
Thank You.
OSM PRODUCT
it works ok for right now so far no problems
reorder works well once booted
purchase for tv in the kitchen. very easy setup, plug, and play after setting up a new account with Google. was a bit disappointed with the lack of apps available at the Google app store! does not allow you to install apk withe + extension! example, iplayer.apk+ had to go to a third-party website to obtain this app, so happy overall.
It works fine!! Recommended!!
The great product. Very fast respond. Recomended.
I bought it on sale. But its price is expensive compared to the quality of the device. Because it means a bit of smooth performance.
Works superb! Great item - as in pictures, very good quallity, I like it very much. Fast delivery, no problems with shipping.
fine
At the moment it works correctly. The only downside is that you have to connect a cable to act as the receiver of the controller. Otherwise everything correct, fluid and Uncut
Excellent Product very fluid the Fire tv gives very defined colors and for the price it is worth it. Highly recommended.
Satisfied with this order, product good quality and delivery on time and without problem.
DQ10 stick tv este un produs de calitate cu codec bun de sunet și imagine foarte clară luat de mine pentru a revitaliza un lg web os! Ca și minus este faptul că nu poți viziona Disney+ !
Good product, received very quickly arrived in 10 days in Colombia. I will try and issue a new comment.
Before use, but expected. Fast and safe delivery from seller I like it. Threm in business.
Perfect, the connection super easy to use and all very well packed, super good seller
Netple YouTube all comes out well. It's a bit slow, but if you think about the price, what's good.