SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trendal market (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendalmarket.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Nice…
Came in on time the package was in bad shape but works fine it’s a Christmas gift and I am happy with it
Arrived on time. Should put a slightly more consistent box on it, it came in the undercast, but the item works.
Alles Gut.
as per description. shipping is fast
kids like it
Really nice and fun, I recommend and thank you arrived quickly.
Good Seller, excellent service, product was good, fast shipping.
Cool Game for kids very loved
The package is very simple and resistant, serving it's purpose. It's very funny to play with this toy. It works fine, like it should, the only negative part it's that the battery has a low duration, and the performance of the toy is affected by its battery level, but I don't think that is a limiting factor.
Came quickly, the packaging was damaged, but I loved the product
All OK, goods as describe, fast delivery. Gladly again.
The box arrived open as I show it in the photo but well and complete, thank you
Super fun, it's amazing, the cardboard box without brand
Well, please. That's good.
Hi, I just received the package that was very fast excellent product high quality I really appreciate it Thank you so much ★★★★★👍 Exactly as you prescribe it, it's amazing it's really
Very funny and great item for the price it has
Excellent product, the store, seller and delivery man.
All right, happy to packaging back was not so good.
They are cute, beautiful and fun with a lot of color and they have a lot of power mean surprised by the unsurpassed price quality I have taken a lot and I will continue to ask for more thanks seller ..... But I have to say that something tandelicated should be more protected since the boxes arrived plated but the product was fine and they all work but something like this should be more protected. Because I am sure that you sent the boxes well but it even reaches the consumer they go through several hands and places they put everything anywhere without knowing what they contain, whatever it is. But thank you that fewer boxes arrived well, I thought they would not work because the elices are very delicate but they work less badly, rest but they have to protect more any product that is I tell you delicately because I make many orders and everything has worked well except some things that I claim and you returned the money to me without any problem but everything is perfect
2darabot rendeltem de csak 1et próbáltam ki az szuperül mdit. Ajándékba lesznek.
Works well Highly recommended Fast Delivery
Arrived fast, it is according to what was expected, it is fun, I am satisfied.
As described .. Recommended. Fun and doesn't have an erratic flight like others I 've had. Good buy and children like
It is not the first time he bought this product My little ones have a lot of fun