SHIPPING
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trendal market (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendalmarket.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good
Very good Qi2 charger, work with 3-in-1 Fast charging. Shipped to Thailand very fast by packed with plastic envelopes that cannot protect the charger box.
The Galaxy and iPhone are also wireless charging well. The charger should be connected more than 30W
Everything perfect as described, charging iPhone and Apple Watch at the same time fast shipping, very beautiful and functional object. Recommended seller.
Charging well, compact and pretty. Even if you put it on a bedside table, it will look good without a texture.
It's good and good. It's small and pretty. It's good and it's good. It's small and pretty. It's good. It's pretty, it's good, it's good, it's small, it's pretty, it's good, it's good, it's small, it's good.
good product working well so far
Extremely strong magnet, i am surprised. Everything works, night light is correct, not too bright at the high level. Strongly recommended item!
I liked the perfect product
The design is very good, and the high-speed mug is supported, and it's easy to put the AirPod in the case and put it on the charger. I can't charge the shop.
All right.
When connecting the 3 device is slow and disconnect a lot of times during charging
Very cool charging. It's perfect. Heavy and stable. Magnet perfectly holds the phone. Unambiguous recommendation.
Good product. I'm going to buy more.
The charger is cute, it comes with the cable which is double Type-c input, plus the watch charger is included just like the headphones
The product is of excellent quality, I was hopping it would perform fast charging, but in all, it is good. I will change the cable and try, maybe charging will improve.
Works as expected, too bad it doesn’t come with power plug
He looks younger and better than I thought. I hope you can hold your phone and keep charging well. I'm satisfied at this time.
Excellent Product, I will not be able to show pictures as it is a gift.
Guck you.
Highly recommend. As described work perfectly. Fast delivery. Don’t hesitate buy it
Solidly made all devices simultaneously charge. Better than I thought
Product meets expectations. Support for the Apple Watch looks fragile and a little loose when extended, but it works well.
Really good product , everything works fine all kinds of watches (apple) charging.
I have weight and I think I'll use it well.