SHIPPING
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trendal market (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendalmarket.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's amazing that this quality is available at this price.
Product does what it says it does. It’s small and compact and is great for the desk. Only grumble is that it is a bit light so it does topple over if it’s not stuck down.
Great item and hassle free delivery
I bought it cheaply with coin deal. I bought it cheaply with coin deal. I bought it cheaply with coin deal. I bought it cheaply with coin deal. I bought it cheaply with coin deal. I bought it cheaply with coin deal. I bought it cheaply with coin deal. I bought it cheaply with coin deal. I bought it cheaply with coin deal. I bought it cheaply with coin deal. I bought it cheaply with coin deal. I bought it cheaply with coin deal. I bought it cheaply with coin deal. I bought it cheaply with coin deal.
I need to buy qi2, but I ordered the wrong one, and it ends the magnetic force. It's compact and pretty.
It's convenient because three are charged at the same time. I confirmed that wireless charging is up to 15 W. This is normal, right? The shape, color, and function are not very good. I received a refund, but I recommend it.
Excellent product! I really liked. But it's a shame that all the instructions are in Chinese. It took me a while to understand that the device's lighting is in touch on the left side
The Galaxy Watch Buds S24u charges well.
Charging well and satisfied
Very gooooood s very gooooood very gooooood very gooooood very gooooood s very gooooood very gooooood very gooooood
Magnetic, fast and good
I'm more satisfied than I thought. The s24 I use doesn't charge qi2, but I really like that it works well by attaching it vertically and charging it. It has strong magnetic force and is silent, so I have to take it off with both hands to drop it. And I didn't know there was a mood light function, but I think it's okay.
Nice, compact and easy to use. Great product, i hope it lasts as seems to be a great bargain!
works well I am satisfied
It looks nice, is compact and gets the job done, even if you have airpods with a bulky wireless charging case, it still fits and works
The charging speed is not good. The price is good and I recommend it. Shipping is also good
The metal ring to magnetize the smartphone to the device is effective without cases. The smartphone does not hold a magnet in the case.
Product charges my iphone we’ll. The watch holder pops out and is flimsy, yet still functions. You will need to also purchase a 30 watt plug in power source. A straight on both ends c cable is provided
Good!
great.
I haven't used it yet, but it's clean and it's okay. Advantage Magnetic strength Purchase for 25,200 won during the event shortcomings When I take out the charging part of the watch, it clicks and doesn't pop out. I have to hold it again with my hand and bend it.
Galaxy wireless charging works well If the magnet position does not fit, a blinker warning will also be sent
Good
Good~~~~~~
Both phone earbuds and watch charging work well.